Return Policy

Damaged Items

All of our online orders ship from various warehouses, items do not ship from our stores. If you receive a damaged item please fill out the below form to start an RMA. Please include your order number and picture of the damaged item. This will start the return/claim process. Please also include if you would like a refund or a new shipment processed. Please inspect your order as soon as it arrives — for select brands, damage claims must be reported within 48 hours of delivery (see “Manufacturer Warranty Items” below).

Defective Items

Family Hardware will honor returns for defective items within 30 days of the purchase date. If you discover that an item is defective within this period, please initiate a Return Merchandise Authorization (RMA) by filling out the form below. Include your order number and a photo or a description of the issue of the defective item to start the return or claim process. Specify whether you would like a refund or a replacement shipment. For defective items identified after the 30-day period, please contact the manufacturer directly to inquire about their warranty policy, if applicable. Note that select items from the brands listed under “Manufacturer Warranty Items” below follow a 48-hour reporting window instead.

Manufacturer Warranty Items

Some of the manufacturers we partner with require that damage and defect claims be reported within 48 hours of delivery. If an item from one of the brands below arrives damaged or defective, please submit the RMA form below within 48 hours of receiving your delivery and we will arrange a refund or replacement.

After the 48-hour window, damage and defect issues for these items are handled through the manufacturer’s warranty rather than our return policy. Please contact the manufacturer directly to file a warranty claim — their warranty service will repair or replace the item according to their warranty terms. Family Hardware is unable to accept these items back for a refund or replacement after 48 hours from delivery.

This policy applies to select items from the following brands, including but not limited to:

• Arrow Fastener
• Bayou Classic
• Bissell
• Blackstone
• Bosch
• Bostitch
• Briggs & Stratton
• Broil King
• Case
• Char-Broil
• DEWALT
• Generac
• Graco
• Greenworks
• Husqvarna
• KitchenAid
• KOHLER
• Louisville Ladder
• Maglite
• Makita
• Mi-T-M
• Milwaukee
• Mr. Heater
• Napoleon
• Oklahoma Joe’s
• Ooni
• ORCA
• Pelican
• PetSafe
• Pit Boss
• Porter-Cable
• Remington
• Ring
• Senco
• SENIX
• Simpson Strong-Tie
• SKIL
• Stabila
• Traeger
• Troy-Bilt
• Weber
• YETI

Not sure whether your item qualifies? Contact us with your order number before shipping anything back and we’ll point you in the right direction.

Incorrect Items

If you receive an item that differs from your order confirmation or the product listing on our website, please initiate a Return Merchandise Authorization (RMA) following the same procedure as for damaged or defective items. Fill out the form below, include your order number, and attach a photo that shows how the received item deviates from the website description.

Resellers

We will only accept returns from the original purchaser of our site. While we typically accept returns from resellers on third-party websites, we reserve the right to deny such returns at our sole discretion.